Global Fintech Fest 2026: AI & Voice AI in BFSI

GFF 2026 at a glance

Last updated: 3 September 2026

Event: Global Fintech Fest (GFF) 2026, 7th edition

Dates: 8–11 September 2026

Location: Jio World Centre and Trident, BKC, Mumbai, India

Theme: "Potential to Impact: Trusted, Connected, Global Systems for Inclusive Finance"

Organisers: Payments Council of India (PCI), National Payments Corporation of India (NPCI), Fintech Convergence Council (FCC)

Regulatory supporters: RBI, SEBI, IFSCA, PFRDA

Core conference dates: 9–11 September 2026

Invitation-only day: 8 September 2026

Major AI focus: Agentic AI, AI, Data & Emerging Technologies, and the Bharat AI Zone

Voice AI signal: ElevenLabs is the official Voice AI Partner; Sarvam.ai is the AI Ecosystem Partner; "Voice and language" is a named solution category in the Bharat AI Zone

Relevant tracks: Banking & Financial Institutions, Payments & Lending, InsurTech, RegTech & Compliance, AI, Data & Emerging Technologies, and others

Note: The agenda, sessions, and speaker line-up are subject to change at the organiser's discretion. Treat session-level details as current as of publication rather than final.

What is Global Fintech Fest 2026?

GFF 2026 is the seventh edition of Global Fintech Fest, a four-day BFSI and fintech conference held at the Jio World Centre and Trident, Bandra Kurla Complex (BKC), Mumbai. It is jointly organised by the Payments Council of India (PCI), the National Payments Corporation of India (NPCI), and the Fintech Convergence Council (FCC), with RBI, SEBI, IFSCA, and PFRDA as regulatory supporters.

Global Fintech Fest began as a virtual event in 2020 and has grown into what GFF itself describes as the world's largest annual fintech gathering, bringing together policymakers, central bankers, regulators, bank and NBFC leadership, fintech founders, and investors across a multi-hall conference programme and a dedicated expo floor.

For BFSI technology buyers, GFF offers a useful view of the technologies, priorities and conversations shaping financial-services innovation in India.

What is the theme of GFF 2026?

GFF's 2026 theme is "Potential to Impact: Trusted, Connected, Global Systems for Inclusive Finance", built around three official pillars: Agentic AI, Tokenisation, and Quantum.

Agentic AI

Fraud · Servicing · Oversight

Officially described as autonomous orchestration of complex financial workflows, personalised services at scale, and continuous risk monitoring with minimal human intervention.

Tokenisation

Capital markets · Payments

Officially described as making every asset — public, private, physical, or digital — programmable, divisible, and instantly transferable on global infrastructure.

Quantum

Cryptography · Risk

Officially described as redefining security, optimisation, and computation at a foundational level, unlocking exponential processing capabilities.

For enterprise Voice AI buyers, this framing makes the distinction between conversation and workflow execution particularly important: the focus shifts from systems that simply respond to users toward systems that can execute and orchestrate business workflows.

GFF 2026 tracks most relevant to Voice AI

GFF 2026 has 11 official thematic tracks. From a Voice AI and BFSI perspective, four have particularly direct relevance:

Banking & Financial Institutions: Autonomous banking journeys, customer servicing, onboarding conversations.

Payments & Lending: Repayment reminders, real-time credit conversations, borrower engagement.

AI, Data & Emerging Technologies: Agentic AI architecture, explainable AI, data governance for voice interactions.

RegTech & Compliance: Auditability, real-time AML monitoring, and compliance logging for voice conversations.

GFF 2026 AI agenda: confirmed sessions relevant to Voice AI and BFSI

GFF 2026 combines the main conference programme with closed-door CXO roundtables. For Voice AI and BFSI buyers, several of these roundtables are particularly relevant because they address customer conversations, agentic AI, AI infrastructure, trust, compliance and enterprise deployment. Dates, times, hosts, and access details are taken directly from GFF's official roundtables information.

Scaling Personalised Customer Engagement in BFSI: Leveraging Conversational Channels for Strategic Growth

10 Sept · 6:30–9:00 PM · Closed-door CXO roundtable · Hosted by Proximus

Why it matters: Focused on WhatsApp/RCS-based engagement, omnichannel orchestration, and data-driven personalisation in BFSI — including conversational and voice channel strategy.

Request">https://www.globalfintechfest.com/gff-roundtables/proximus-personalised-engagement">Request via the official GFF session page

AI-First Journeys: Embedding Context, Compliance and Intelligence in Customer Conversations

10 Sept · 6:30–9:00 PM · Arts Cafe, JWCC · Hosted by Exotel

Why it matters: The official session description explicitly names collections and recovery, customer service, and contact-centre leaders as the intended audience — directly relevant to Voice AI use cases in BFSI.

Request">https://www.globalfintechfest.com/gff-roundtables/exotel-ai-first-journeys">Request via the official GFF session page

Architecting the Outcome-Driven Agentic Enterprise

10 Sept · 6:30–8:30 PM · Hall 205, JWCC · Hosted by Gnani AI

Why it matters: A voice/conversational AI vendor's framing of what "outcome-driven" agentic AI should mean for enterprises. It is useful for comparing different approaches to enterprise AI deployment.

Request">https://www.globalfintechfest.com/gff-roundtables/gnani-scaling-agentic-ai">Request via the official GFF session page

From Access to Ownership: Where Financial Institutions Build Their AI Edge

9 Sept · 11:00 AM–1:30 PM · Hall 102, JWCC · Hosted by Sarvam (AI Ecosystem Partner)

Why it matters: Addresses AI sovereignty for regulated institutions — running and improving models inside your own environment rather than renting a shared one, a live procurement question for any bank evaluating a voice AI vendor.

Request">https://www.globalfintechfest.com/gff-roundtables/sarvam-financial-ai-edge">Request via the official GFF session page

Trusted Conversations in the Age of Agentic AI: Reinventing Customer Engagement for Financial Services

10 Sept · 11:15 AM–1:30 PM · Closed-door CXO roundtable · Hosted by Sinch

Why it matters: Covers customer engagement across voice, messaging and digital channels, with discussion of digital identity, fraud prevention, consent, privacy and responsible AI governance — relevant to Voice AI buyers evaluating trust and compliance.

Request">https://www.globalfintechfest.com/gff-roundtables/sinch-age-of-agnetic-ai">Request via the official GFF session page

Nearly every AI-focused roundtable at GFF 2026 is vendor-hosted and closed-door. The value for a BFSI buyer is therefore in requesting the invite and asking pointed questions rather than expecting a neutral, vendor-agnostic session.

Voice AI at GFF 2026

Voice AI is not the sole focus of GFF 2026, but it has a visible presence within the broader Agentic AI and conversational-AI agenda through an official Voice AI Partner, a dedicated "Voice and language" category in the Bharat AI Zone, and multiple relevant exhibitors and roundtables.

Official Voice AI Partner: ElevenLabs — official Voice AI Partner for 2026.

AI Ecosystem Partner: Sarvam.ai — hosting content on sovereign, India-built AI infrastructure.

Bharat AI Zone: Voice and language — a named solution category alongside payments, credit, and compliance.

Confirmed exhibitor: Gnani AI — confirmed AI/Voice AI exhibitor and host of a closed-door roundtable on agentic AI.

Confirmed exhibitor: Blue Machines AI — confirmed AI/CX exhibitor.

Wider ecosystem: Multiple additional voice and conversational AI vendors are confirmed exhibitors.

Taken together, this gives Voice AI a visible — though not exclusive — presence across GFF 2026's partner ecosystem, Bharat AI Zone, and relevant enterprise-AI discussions.

What should BFSI leaders ask a Voice AI vendor at GFF 2026?

Whether you're evaluating a vendor on the show floor or in a roundtable, these questions can help separate a genuine production system from a polished demo:

Can the agent actually complete workflows end to end, or does it stop at answering and hand the rest to a human?

What systems can it integrate with — core banking, CRM, loan management — without a rip-and-replace project?

How does it handle Indian languages and code-mixed speech, where a sentence can blend Hindi, English, and a regional language mid-call?

How reliable is it at production call volumes, not demo volumes?

How are conversations evaluated after the fact — is there QA coverage across every queue, or just a sample?

How does human escalation work, and does the human get full conversation context or does the customer repeat themselves?

How is ROI measured — cost per resolved contact, collection recovery rate, reduced handling time — versus vague productivity claims?

How are security, privacy, and compliance handled under India's DPDP Act and RBI's guidance on AI-driven customer outreach?

What happens when a real customer conversation deviates from the expected flow — does the agent degrade gracefully or fail silently?

Voice AI use cases BFSI leaders should explore

Loan lead qualification: Faster first response and more consistent conversion from inbound interest to qualified lead.

Collections and recovery: More outreach capacity per day and more consistent, compliant call handling.

Payment reminders: Fewer missed payments and lower cost per reminder versus manual calling.

Customer service: 24/7 coverage and reduced average handling time on routine queries.

Onboarding: Potentially faster KYC completion and reduced manual review effort.

Insurance renewals: More consistent renewal outreach ahead of lapse.

Sales follow-up: More consistent, immediate follow-up on every lead instead of only high-priority ones.

Appointment scheduling: Fewer no-shows and less manual back-and-forth on scheduling.

Verification workflows: Faster identity and document verification calls and reduced manual review load.

What GoodBox AI is watching at GFF 2026

GoodBox AI is an enterprise Voice AI company focused on turning customer conversations into completed business workflows. GoodBox AI is attending GFF 2026 as a delegate and is not exhibiting, sponsoring, or speaking at the event.

For GoodBox, these conversations are particularly relevant because they touch the questions enterprise teams face when evaluating production-grade Voice AI: workflow execution, multilingual conversations, collections, customer servicing, compliance, and conversation monitoring.

Explore">https://goodbox.ai/">Explore GoodBox AI

Frequently asked questions

What is Global Fintech Fest 2026?

GFF 2026 is the 7th edition of Global Fintech Fest, which GFF describes as the world's largest annual fintech festival, held in Mumbai and organised by the Payments Council of India, the National Payments Corporation of India, and the Fintech Convergence Council.

When is Global Fintech Fest 2026?

GFF 2026 runs 8–11 September 2026, with 8 September reserved for invitation-only sessions and general conference access from 9–11 September.

Where is GFF 2026 held?

GFF 2026 is held at the Jio World Centre and Trident, Bandra Kurla Complex (BKC), Mumbai, India.

What is the theme of GFF 2026?

The official 2026 theme is "Potential to Impact: Trusted, Connected, Global Systems for Inclusive Finance," built on three pillars: Agentic AI, Tokenisation, and Quantum.

Is GFF 2026 focused on AI?

Yes. Agentic AI is one of three official theme pillars, with a dedicated conference track, an AI-focused expo zone, multiple AI hackathons, and numerous vendor-hosted roundtables.

Is Voice AI part of GFF 2026?

Voice AI is not the sole focus of GFF 2026, but it has a visible presence through an official Voice AI Partner, a "Voice and language" category in its Bharat AI Zone, and several confirmed vendor-hosted roundtables on conversational and agentic AI in BFSI.

Which GFF 2026 sessions are relevant to Voice AI?

Relevant sessions include "Trusted Conversations in the Age of Agentic AI: Reinventing Customer Engagement for Financial Services" (Sinch), "Scaling Personalised Customer Engagement in BFSI" (Proximus), "AI-First Journeys: Embedding Context, Compliance and Intelligence in Customer Conversations" (Exotel), "Architecting the Outcome-Driven Agentic Enterprise" (Gnani AI), and "From Access to Ownership: Where Financial Institutions Build Their AI Edge" (Sarvam), spanning 9–10 September.

Are GFF 2026 AI roundtables invite-only?

Yes. GFF's CXO roundtables, including those on agentic and conversational AI in BFSI, are closed-door and invite-only. Access is by request via GFF's official roundtables page.

Is September 8 open to all GFF attendees?

No. Sessions on 8 September 2026 require a Special Invitation Pass; Silver, Gold, and Platinum pass holders can attend sessions only from 9–11 September.

Which GFF 2026 tracks are relevant to AI and Voice AI?

From a Voice AI and BFSI perspective, four of GFF 2026's 11 official tracks have particularly direct relevance: Banking & Financial Institutions, Payments & Lending, AI, Data & Emerging Technologies, and RegTech & Compliance.

How do I register for GFF 2026?

Registration is available through the official GFF registration portal. Current 2026 delegate passes are ₹15,000 for Silver, ₹35,000 for Gold, and ₹75,000 for Platinum, plus custom Enterprise pricing for bulk bookings; prices exclude tax.

Which GFF 2026 sessions are relevant to BFSI customer conversations?

Particularly relevant confirmed sessions include Sinch's trusted-conversations roundtable, Proximus's customer-engagement roundtable, and Exotel's AI-first customer-conversations roundtable, with Gnani AI's and Sarvam's sessions providing broader agentic-AI context.