R. Sharma
Personal loan · 47 days overdue
- Promised to pay next week
- Best reached on weekday evenings
- Requested a flexible repayment plan
Queue scoreHigh recovery likelihood
GoodBoxAI Collection Agent
Every Overdue Account Deserves a Follow-up.
We build AI collection agents that conduct outreach, confirm identity, discuss repayment options, and help collections teams recover more without adding headcount
Making enterprise collections scalable through conversational AI.
AI Collection Agent
00:28
Natural conversations. Compliant outreach. Faster recoveries.
- AI Calls Account
- Confirms Identity
- Discusses Repayment
- Updates CRM
- Collector Reviews Priority Cases
Trusted by 1,000+ businesses
worldwide
worldwide
The problem with manual collections
Every overdue file looks the same now.
Notes pile up. Promises expire. Agents chase the same accounts in the same order. The queue grows - the signal is gone.
3 of 347 overdue accounts. Spot the difference.
A. Patel
Credit card · 47 days overdue
- Promised to pay next week
- Best reached on weekday evenings
- Requested a flexible repayment plan
Queue scoreHigh recovery likelihood
M. Khan
EMI account · 47 days overdue
- Promised to pay next week
- Best reached on weekday evenings
- Requested a flexible repayment plan
Queue scoreHigh recovery likelihood
Calling harder won't find signal that isn't there. A CRM can prove some things. A conversation proves the rest.
So we built the conversation in
From overdue to recovered, while you sleep.
No phone tag, no stale promises, no skipped accounts. Every overdue file contacted the moment it matters - by an agent that never clocks out.
9:07am · R. Sharma · CRM check complete · advanced to voice call
One list, two instruments
The agent decides what the CRM can prove - and what only a call can.
It reads the account from your collections stack, then checks each fact in the CRM, on the voice call, or on both as a cross-check. You review and adjust the split before it runs.
CRM checkVoice call
Outstanding balance and due date
-
Identity and consent to proceed
-
Best time and channel to reach
-
Prior promise-to-pay - cross-checked
Wondering what step 3 feels like?
Hear a collection call for 90 seconds →
NewIntroducing agents
Don't replace your CRM.Put an agent on top of it.
The agent plugs into the collections stack you already run - watches overdue accounts, contacts them, and writes prioritized queues back.
Robin Agent
Assigned to: Retail lending - on shift
● Robin is asking
“Would you like to settle today, or set up a repayment plan that works for you?”
Calling R. Sharma · overdue 4 min ago
142
contacted today
8
promises captured
4.7
customer rating
The agent, on its own
Watches your CRM
Picks up every overdue account the moment it crosses due.
Calls within minutes
A voice call covers what the ledger can't prove.
Follows your script
Same compliant questions, every account, every time.
Keeps a live queue
Ranks recovery likelihood and writes back to the pipeline you already use.
Never auto-closes accounts. Every settlement stays a human call.
Specialist agents, ready to deploy - or brief your own:
RobinRetail lendingMateoCredit cardsNadiaInsuranceTheoUtilities
Hear an agent collect
Why teams switch
Recover 10x more. Your collectors do their best work.
Time reclaimed
15hrs/week
Gone: dialing lists and phone tag
Your agents do the first outreach. Your team handles hardship, settlements, and high-value accounts.
Accounts contacted in minutes
An agent calls the moment an account goes overdue. Promises don't go cold while the queue waits.
Same script, every account
Structured outreach. Auditable. Compliance-ready by design.
50+ languages, day one
Reach customers in their language without hiring multilingual collectors.
Add agents, not headcount
Ten thousand accounts overdue? Put agents on them. No added collectors.
AI-Powered Collections Workflow
Automate every step. Recover overdue payments faster.
Design custom collections journeys with our no-code workflow builder. Reach, remind and recover across Voice, WhatsApp and SMS - all in one place.
No-code Workflow Builder
Build complex collections journeys with easy drag-and-drop.
Multi-channel Outreach
Automate follow-ups over voice calls, WhatsApp, and SMS.
Smart Decisions
Add conditions, delays and automated actions based on repayment intent.
End-to-end Automation
From first reminder to payment plan - we handle it all.
Frontend Collections Flow
ActiveAccount Overdue
Risk Score
High value?
Voice Outreach
Wait for Reply
WhatsApp Reminder
Capture Promise to Pay
Update CRM
80% Less Manual Dialing
3x Faster Follow-ups
Higher Recovery Rates
Full Visibility At Every Step
100% Data Secure
Built for High-Volume Collections
Scale overdue outreach without scaling collector headcount - consistent calls, multilingual reach, and direct CRM sync.
Connects to Your CRM and Collections Stack
Goodbox integrates directly with leading CRM, telephony, and billing systems, so account activity flows into the pipeline your collectors already use - no new tool to learn.
Frequently asked questions
Deploy AI Voice Agents that contact overdue accounts automatically and deliver prioritized queues to your team.