Goodbox

E-commerce

AI Voice & Chat Agents for Order Support & COD Confirmation

Confirm orders before they ship, recover carts before they're forgotten, and answer order questions instantly for Indian e-commerce brands - across Voice, Chat, and WhatsApp.

GoodBox AI

Today

Hi, I placed an order yesterday but I need to change the delivery date
17:12
Hi, I'm Riya from Kartly. I can help with that - please share your order ID.
17:12
KT-50318
17:13
Got it. Your order is currently set for 2nd June, 10 AM–6 PM. Would you like to keep that, or reschedule?
17:13
I need it a day later if possible
17:14
3rd June is available. Morning (10 AM–2 PM) or evening (2 PM–6 PM)?
17:14
Morning
Done - I've moved KT-50318 to 3rd June, 10 AM–2 PM. You'll get an SMS confirmation shortly.
17:15
Can I also add a gift wrap?
17:16
Yes. Gift wrap is ₹49 for this order. Should I add it?
17:16
Yes please
17:17
Added. Updated total is ₹1,248. Anything else I can help with?
17:17
That's all, thanks
17:18
Happy to help. I'll send tracking updates on WhatsApp as soon as the order ships.
17:18
Message
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How it works

AI Built for the Complete Order Journey - Confirmation, Recovery & Support

  1. Step 01

    COD Order Confirmation

    Automatically call to confirm cash-on-delivery orders before dispatch, reducing failed deliveries and return-to-origin costs.

  2. Step 02

    Abandoned Cart Recovery

    Reach customers who left items in their cart through Voice or WhatsApp follow-up, recovering revenue that would otherwise be lost.

  3. Step 03

    Order Status & Tracking

    Answer "where's my order" questions instantly, without a customer needing to dig through email or open a support ticket.

  4. Step 04

    Returns & Refund Status

    Provide instant, accurate updates on return and refund status - one of the highest-volume, most repetitive support categories in e-commerce.

Why it fits

Why E-commerce Brands Choose GoodBox AI

Voice and Chat together, sale-event scale, and regional language support beyond metro customers.

Channels

Voice and Chat working together

COD confirmation happens by voice call; cart recovery and order updates can run through Chat or WhatsApp - matched to whichever channel fits the moment.

Scale

Built for sale-event scale

Handle the volume spike of Diwali, BFCM, or any major sale event without scrambling to staff up support temporarily.

Reach

Reach beyond metro customers

Regional language support means tier-2 and tier-3 city customers get the same quality experience as anyone else.

Connects to Your E-commerce Stack

GoodBox AI integrates with major e-commerce platforms and order management systems, so confirmations and updates sync automatically.

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E-commerce

Goodbox has helped us bring system and order to our customer communications. COD confirmations and cart follow-ups finally run without drowning the support team.

Jamie Chen

Lead Customer Experience Designer

Jamie Chen

Frequently asked questions

Deploy AI Voice and Chat Agents that confirm orders, recover carts, and answer questions instantly.

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